01
Answers around the clock
Customers get helpful replies at any hour, not just during office time.
SERVICES / AI AGENTS & CHAT
AI that
actually helps.
AI agents are assistants that answer questions and handle routine tasks for your customers or your team. We build them around your own knowledge and systems, so their answers are useful and relevant.
LT DIGITAL, GROWN WELL.
IS THIS FOR YOU?
Useful answers.
Less repetitive work.
Many teams answer the same questions every day, or copy information between systems by hand. A well-built AI assistant takes on that repeatable work, and knows when to hand over to a person.
- Your team answers the same customer questions again and again.
- Staff lose time hunting for information across documents and systems.
- You want to use AI in your business, but in a practical, low-risk way.
WHY AI
Faster answers.
Lighter workloads.
02
Routine tasks handled
Let the assistant look up, draft and sort, so people can focus on harder work.
03
Knowledge at hand
Staff find what they need by asking, instead of digging through files.
WHAT WE BUILD WITH YOU
Customer support assistants
Answer common questions on your website or chat channels, and pass on what they can’t.
Internal assistants
Help your team find policies, product details and answers quickly.
Workflow automation
Hand repeatable steps such as sorting, summarising and drafting to AI.
Knowledge search
Search across your approved documents and data in plain language.
System connections
Connect the assistant to the tools and data it needs to be useful.
Human handoff
Pass the conversation to a person when a question needs one.
HOW IT WORKS
LT
STUDIO / 01
STUDIO / 01
Start small.
Prove it works.
We begin with one clear use case, try it on real questions and expand once it’s earning its place.
Every project is different, so we agree a realistic timeline with you before work starts.
01Pick a use case
Choose one task where AI can clearly help.
Choose one task where AI can clearly help.
02Connect knowledge
Bring in the documents and data it should use.
Bring in the documents and data it should use.
03Test
Try it on real questions and tune the answers.
Try it on real questions and tune the answers.
04Roll out
Launch, watch how it’s used and improve.
Launch, watch how it’s used and improve.
QUESTIONS, ANSWERED
Good questions
to ask early.
Will the AI make things up?
No AI is perfect, so we design for that. Assistants work from your approved information, say when they don’t know, and hand off to a person when they should.
Will it replace our team?
No. It takes on repetitive questions and tasks, so your people can spend more time on work that needs a human.
Where can the assistant live?
On your website, inside the tools your team already uses, or in the chat channels your customers prefer.
How much does it cost?
It depends on what you need. After a first conversation, we’ll give you a clear quote and explain what’s included, so there are no surprises later.
LET’S BUILD SOMETHING USEFUL
Curious where AI could help?
Tell us about the questions and tasks that eat up your team’s time. We’ll suggest a sensible first use case.